Are these record retrieval challenges slowing down your cases?
Managing records is time-consuming, and internal resources aren’t always available to handle it efficiently.
ZAP SCANS combines advanced technology and expert teams to deliver records with the fastest possible turnaround times.
Lack of clarity around the retrieval process makes it difficult to ensure timely and high-quality results.
With over four years of experience, we know exactly where and how to retrieve the medical records your cases depend on.
Unresponsive and inconsistent providers require constant follow-up, slowing down your workflow.
Book a demo of our customer portal and track the status of your requests in real time.
Working on a contingency basis requires faster turnaround times to protect profitability.
Our average turnaround time is 15 days, driven by streamlined processes and experienced record retrieval specialists.
Disorganized and incomplete records lead to additional follow-ups and wasted time.
Our quality control process ensures records are complete. If anything is missing, we follow up with the provider—so you don’t have to.
We require records to be properly certified by the providers.
Our standard service ensures all records are properly certified before delivery.
We understand the challenges of personal injury law
In personal injury cases, timely and accurate medical records are critical. Delays can impact outcomes—so precision and speed matter.
ZAP SCANS takes the administrative burden off your team. We handle record retrieval end-to-end, coordinate with multiple providers—including difficult ones—and ensure a smoother, more reliable process.
So your team can stay focused on what matters most: building a strong case.
Why choose ZAP SCANS as your medical record retrieval partner?
Experience
Over 4 years of expertise in medical record retrieval
Convenience
100% online ordering, retrieval, billing, and payment processes
Reliability
Once a request is submitted, our team manages the entire process from start to finish
Speed
Fast record delivery with an average turnaround of 15 days
Security
Records are delivered through a HIPAA-compliant, secure online portal
Transparency
Log in anytime to check the status of your requests
Requesting medical records with ZAP SCANS:
Send your record request through our secure online portal. Within one business day, we’ll verify your request is complete and accurate and forward it to the medical provider.
Our results are fast and consistent because we’ve developed connections with providers nationwide. If it’s our first time contacting a provider, our retrieval specialists have the expertise to find the right people there to facilitate the process and get the records as quickly as possible.
01.
Proactive Follow-Up You Can Rely On
From the moment you submit a request, we make sure it’s received and actively follow up with providers to keep things moving. You won’t have to wonder about the status—we stay on top of it so your records are processed as quickly as possible.
If a provider is slow or unresponsive, we step in and keep pushing forward with consistent follow-ups. We handle the entire process for you, so you can feel confident knowing everything is being taken care of with care and persistence.
02.
24/7 Access to Your Request Status
At any time, you can log into our client portal to check the progress of your request. We believe you should always feel informed and in control, without needing to ask for updates.
Every step is documented for you—calls, emails, letters, and provider responses—so you have full visibility into what’s happening behind the scenes and complete peace of mind throughout the process.
03.
Careful Review of Every Record
Every record we receive goes through a thorough quality check to make sure everything is accurate and complete. We verify patient information, confirm all requested records are included, ensure they match the correct time frame, and check that every document is clear and easy to read.
If anything is missing, unclear, or incorrect, we take care of it right away. We follow up directly with the provider and keep you informed—at no additional cost—so you can trust that what you receive is exactly what you need.
949-289-2622