FAST. SECURE. RELIABLE.
Your Medical Record Retrieval Specialist
Zap Scans helps law firms, insurance teams, and medical organizations retrieve records faster, with less manual follow-up and full visibility across the process.
Our Medical Record Retrieval Cost and Time Calculator is now live.
Estimate effort, turnaround, and retrieval cost with a cleaner, faster digital experience aligned to the Zap Scans brand.
Our Nationwide Average Time
to Retrieve Records Is:
Days
Recognize these common challenges?
Save Time & Resources
We eliminate manual workload so your team can focus on higher-value tasks.
Clear & Structured Process
We standardize workflows to ensure speed, quality, and visibility.
Reliable Provider Management
We handle follow-ups and communication so you don’t have to.
Faster Turnaround
Accelerate record delivery to keep your operations profitable.
Organized Records
We deliver clean, structured, and complete documentation.
Certified Records
Ensure compliance with properly certified documentation.
Who we serve
Built for high-volume, high-trust retrieval
ZapScans supports organizations that need faster access to medical documentation with a professional, technology-first service experience.
• Law firms handling personal injury, malpractice, and litigation matters.
• Insurance companies requiring timely, traceable record retrieval.
• Medical and administrative teams that need operational efficiency.
• Large employers and specialized firms with recurring document workflows.
Law firms
Busy firms work with us to get fast, easy access to complete medical records, so their staff can focus on more valuable work.
- Faster record retrieval means quicker case closings, improving productivity and profitability.
- Record retrieval costs can be passed on as case expenses rather than absorbed internally.
- Take on more cases with fewer employees, with less need to keep training staff on record retrieval.
Attorneys
Letting specialists handle your record retrieval reduces stress and saves you money.
- Spend less time retrieving records and more time on higher-value tasks.
- For attorneys without support staff, we relieve the administrative burden.
- In a highly competitive environment, faster case turnarounds give you an advantage.
Life Science Innovators
Zap Scans supports life science companies by retrieving medical records for research, clinical trials, regulatory submissions, payment reimbursements, and post-market surveillance. Our HIPAA-compliant processes and dedicated team help ensure the timely and accurate collection of records critical to advancing healthcare innovations.
- -
- -
- -
Legal support professionals
We’re not here to replace you, we are your external partner.
- Rely on experts who understand the medical record retrieval process and deliver speed and quality.
- Our platform integrates with case management systems, making the retrieval process easier for you.
- Our notification and monitoring system allows you to update the status of your request in real time, anytime.
Insurance Companies
RRS streamlines insurance companies’ medical record retrieval process by providing fast, secure access to records needed for claims processing, underwriting, and case reviews. Our team ensures compliance, accuracy, and timely delivery to support efficient decision-making.
- -
- -
- -
Our record retrieval solutions
A modular set of services designed to simplify access to medical imaging, prescription, and electronic records with a premium digital look.
Medical Record Retrieval
End-to-end retrieval workflows with better follow-up, turnaround visibility, and centralized control.
Learn more →Medical Record Summarization
Transform large medical files into structured summaries your team can review faster.
Learn more →Radiology Imaging Retrieval
Request, organize, and centralize imaging records with a cleaner operational flow.
Learn more →Prescription Network Retrieval
Access prescription-related information efficiently, reducing repetitive manual follow-up.
Learn more →Electronic Medical Record Retrieval
Improve digital request management with a more secure and transparent request experience.
Learn more →Cost & Time Calculator
A practical digital tool to estimate delivery complexity and support faster decision-making.
Learn more →Why choose ZAP SCANS as your record retrieval partner?
Experience
Our team has over 4+ years of medical retrieval experience.
Convenience
100% online ordering, retrieval, billing, and payment processes
Reliability
Once a request is made, the entire process is handled by the RRS team
Speed
Quick record delivery (average of 15 days)
Security
Records delivered through Zap Scan's HIPAA-compliant online portal
Transparency
Log in at any time to check the status of your request
Frequently asked questions
How much does a typical record request cost?
Our Fair Pricing model presents a $65 fixed flat fee for handling all aspects of a typical record request. We also offer a wide range of time- and cost-saving document management services. You can see the full details on our pricing page.
Do you charge twice to retrieve medical records and billing records for the same client?
We understand most medical record retrieval providers automatically charge you twice for medical and billing records. At Zap Scans, we believe in fair pricing. If we’re able to request the record types needed together, you will only pay our flat fee of $65 per request. If the provider makes us send 2 requests to get the records, maybe because they have 2 different departments or they have their billing with an outside vendor, then you will have to pay two requests at $65 each. After 5 specialists the rate changes to 35 per request. Whenever we can save money, we pass on the savings to you too.
Do you guarantee results?
Yes, we will work the case until you get what you need. We do a quality check to make sure the records are for the correct person, legible, within the correct time frame, and the type of records requested. Sometimes providers or copy services send incomplete records, and it’s impossible for us to identify if they left something out. In this situation, once you inform us, we go back to the provider to get what’s missing — at no additional fee to you.
If a record is unavailable, a “No Records Found” certificate will be issued automatically.
How fast can you deliver?
Our statistical average turnaround time is 15 days.
How does it work? What’s the process?
Our system is incredibly easy to use: Simply submit your medical record request through our secure, encrypted, HIPAA-compliant online portal. You can log in at any time to check the status of your documents and when they are ready, you can download them.
We are also well known for our hands-on service, so if we encounter any issues with your request, we will reach out to you immediately. And if you ever have any questions or concerns, you can contact us directly for immediate help.
Can you get records from any US medical provider?
Yes, we can get records from any medical provider in Canada, Mexico, or Puerto Rico.
What types of records do you retrieve?
We handle standard medical records, radiology imaging records, prescription records, electronic medical records, medical billing records, personnel & payroll records, and police reports.
Do you work with record copy services?
Yes, we work with Ciox, MRO, and ScanSTAT.
What is ZapScans APP?
Zap Scans app is a client portal that centralizes medical record retrieval, allowing you to submit requests, track progress, manage follow-ups, and securely access completed records in one place.
How does Zap Scans app help manage medical record retrieval?
Zap Scanss app provides real-time visibility into every request, including follow-ups, escalations, and delivery status.
Is Zap Scans app included with medical record retrieval service?
Yes. Zap Scans app is included with Zap Scans services at no additional cost, giving all clients access to centralized tracking and secure delivery.
949-289-2622