Medical Record Retrieval
Instant, reliable access to medical records accelerates case resolution and frees legal teams to focus on what truly matters—winning cases and serving their clients.
Recognize these common challenges?
Save Time & Resources
We eliminate manual workload so your team can focus on higher-value tasks.
Clear & Structured Process
We standardize workflows to ensure speed, quality, and visibility.
Reliable Provider Management
We handle follow-ups and communication so you don’t have to.
Faster Turnaround
Accelerate record delivery to keep your operations profitable.
Organized Records
We deliver clean, structured, and complete documentation.
Certified Records
Ensure compliance with properly certified documentation.
Our Medical Record Retrieval Service
Access and manage your medical records through a secure, easy-to-use online portal.
Submit requests, track progress in real time, and receive fully verified records—delivered electronically with accuracy and consistency.
Built for speed and efficiency.
With an average turnaround of 16 days, records are organized, Bates-stamped, searchable, and ready to share with third parties.
Total transparency, handled by experts.
Our experienced team proactively manages unresponsive or difficult providers, minimizing delays and keeping your requests on track.
Requesting medical records with ZAP SCANS:
Send your record request through our secure online portal. Within one business day, we’ll verify your request is complete and accurate and forward it to the medical provider.
Our results are fast and consistent because we’ve developed connections with providers nationwide. If it’s our first time contacting a provider, our retrieval specialists have the expertise to find the right people there to facilitate the process and get the records as quickly as possible.
01.
Proactive Follow-Up You Can Rely On
From the moment you submit a request, we make sure it’s received and actively follow up with providers to keep things moving. You won’t have to wonder about the status—we stay on top of it so your records are processed as quickly as possible.
If a provider is slow or unresponsive, we step in and keep pushing forward with consistent follow-ups. We handle the entire process for you, so you can feel confident knowing everything is being taken care of with care and persistence.
02.
24/7 Access to Your Request Status
At any time, you can log into our client portal to check the progress of your request. We believe you should always feel informed and in control, without needing to ask for updates.
Every step is documented for you—calls, emails, letters, and provider responses—so you have full visibility into what’s happening behind the scenes and complete peace of mind throughout the process.
03.
Careful Review of Every Record
Every record we receive goes through a thorough quality check to make sure everything is accurate and complete. We verify patient information, confirm all requested records are included, ensure they match the correct time frame, and check that every document is clear and easy to read.
If anything is missing, unclear, or incorrect, we take care of it right away. We follow up directly with the provider and keep you informed—at no additional cost—so you can trust that what you receive is exactly what you need.
Send records directly to opposing counsel or third parties
Make your records easy to search with OCR technology
Apply Bates labeling accurately and consistently
Organize, sort, and categorize your records for quick access
Create clear, structured indexes for effortless navigation
With ZAP SCANS, you get more than just fast access to medical records.
Reduce your non-billable hours
Let us take care of the time-consuming tasks—like following up with record providers—so you can stay focused on the work that truly matters and drives your value.
Maximize your team’s productivity and potential
Your paralegals and support staff bring valuable skills and expertise to your firm. Instead of spending time managing medical records, let them focus on higher-impact work while we take care of the process.
Unlock more value from every case
Our team helps identify records that are often missed—like radiology or emergency room billing—so you can have a more complete picture and maximize the value of your cases.
Eliminate the cost of handling paper records
We deliver your records in secure, easy-to-manage digital formats, so you can leave behind the hassle of paper. Save space, reduce costs, and simplify your workflow without the need to store or ship physical files.
949-289-2622